Sandhu Freight & Coatings Pty Limited

1. Who we are

Sandhu Freight & Coatings Pty Limited provides freight and logistics services from our base in Melbourne VIC, serving clients across Australia. Our business operations include freight coordination, freight forwarding, and freight and coatings services as described on our Services page.

2. The kinds of personal information we collect

Depending on the nature of your dealings with us, we may collect and hold the following kinds of personal information:

• your name, job title and employer or business name;
• contact details, including your postal address, email address and other contact details you choose to provide;
• delivery and pickup addresses and instructions relevant to freight and logistics services;
• billing and payment information reasonably required to provide our services;
• records of your enquiries, quotes requested and communications with us; and
• website usage information collected through cookies and similar technologies.

We do not collect sensitive information (such as health information or information about racial or ethnic origin) unless it is reasonably necessary for one or more of our functions or activities and you have consented, or the collection is otherwise permitted by law.

3. How we collect personal information

We collect personal information in a variety of ways, including:

• directly from you when you contact us, submit an enquiry or quote request through our Contact or Quote pages, or correspond with us by email;
• from your use of our website, including through cookies and analytics tools;
• from third parties, such as referees, related companies, service providers or business partners, where it is unreasonable or impracticable to collect the information directly from you; and
• from publicly available sources, where appropriate.

Where it is reasonable and practicable to do so, we collect personal information directly from you.

4. Purposes for which we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes including:

• providing freight and logistics services to you, including arranging pickups, deliveries and related freight and coatings services;
• responding to your enquiries and preparing quotes;
• managing our business relationship with you, including invoicing, payment and account administration;
• complying with our legal and regulatory obligations, including obligations under customs, biosecurity and transport laws;
• improving our services, website and customer experience; and
• marketing our services to you, where you have consented or where you would reasonably expect us to do so, and always with a simple means of opting out.

We will not use or disclose personal information for a purpose other than the primary purpose of collection unless you have consented, or the use or disclosure is otherwise permitted by the Privacy Act 1988 (Cth).

5. Disclosure of personal information

We may disclose personal information to:

• carriers, freight partners, warehouse operators and other service providers engaged to assist in delivering our services;
• our professional advisers, including accountants, auditors and lawyers;
• government agencies, customs brokers and regulatory bodies where required or authorised by law; and
• payment processors and providers of IT, hosting and cloud services that support our business systems.

We take reasonable steps to ensure that any overseas recipients of personal information handle that information consistently with the Australian Privacy Principles. Where our service providers are located outside Australia, we remain accountable for the handling of your personal information in accordance with applicable requirements of the Privacy Act 1988 (Cth).

6. Quality and security of personal information

We take reasonable steps to ensure that the personal information we collect is accurate, up to date and complete, and that it is protected from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include physical, electronic and managerial safeguards appropriate to the sensitivity of the information.

Personal information that we no longer require, and that is not required to be retained by law, will be destroyed or de-identified in a secure manner.

7. Access to and correction of your personal information

You may request access to the personal information we hold about you, and request corrections where you believe the information is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to such requests within a reasonable period and may apply charges only where permitted under the Australian Privacy Principles.

To make a request for access or correction, please email us at ceo@sandhufreightcoatingsptylimited.online. We may need to verify your identity before acting on your request.

8. Complaints about privacy

If you have concerns about how we have handled your personal information, or you believe we have breached the Australian Privacy Principles, please contact us by email at ceo@sandhufreightcoatingsptylimited.online with details of your complaint. We take privacy complaints seriously and will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

9. Anonymity and pseudonymity

Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. However, in most cases relating to freight and logistics services, we will need certain identifying details in order to arrange pickups, deliveries and payments.

10. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and remember your preferences. Most browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect some functionality of the website.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites, and we encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law or our business operations. The current version will always be published on this page. We encourage you to review this page periodically.

13. Contact us about privacy

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: ceo@sandhufreightcoatingsptylimited.online
• Website: sandhufreightcoatingsptylimited.online
• Location: Melbourne VIC, Australia